Terms and Conditions

Terms and Conditions

General terms and conditions of sale

1. Ownership and Liability

HELIOTEXTIL-Etiquetas e Passamanaris, S.A. from now on, HELIOTEXTIL, SA or simply "the seller", with head office at Rua dos Combatentes do Ultramar, 167 - Zona Industrial das Travessas | 3700-089 - São João da Madeira, Portugal, with a registered capital of 2.500.000 €, NIPC no. 500 133 263 PT, registered in the Commercial Register of São João da Madeira, is the legitimate owner of the website whose domain may be found at www.heliotextil.com, and will be the entity responsible for the sales on the website.

2. Contacts and Customer Support

For additional information and support, you can contact HELIOTEXTIL, SA by email: loja@heliotextil.com or by calling +351 256 201 100* (National landline call) from 08:30 to 17:30 from Monday to Friday.

* This call has a cost of a call to the fixed network in Portugal, according to the operator contracted by the customer. Outside Portugal, the call will cost an international call according to the operator contracted by the customer.

3. Subject matter and scope

3.1. These General Terms and Conditions of Sale regulate the orders placed in the online store of HELIOTEXTIL, SA and apply to all visitors of the website www.heliotextil.com as well as any transaction of commercial nature carried out through this virtual online store.

3.2. The navigation in the website as well as the purchase of any product implies the acceptance of the general terms and conditions of sale here present.

3.3. HELIOTEXTIL, SA reserves the right to change, without prior notice, the present conditions as well as the information presented in the online store, namely about products, prices, promotions, commercial conditions and services.

4. Conditions of use of the website www.heliotextil.com

4.1. The use of the www.heliotextil.com domain is expressly prohibited with abusive purposes and without previous authorization, which will be susceptible of recourse to the competent legal means by HELIOTEXTIL, SA.

5. Commercial Policy

5.1. In case the information presented does not correspond to the characteristics of the product, the buyer is entitled to the resolution of the purchase and sale agreement in the applicable legal terms.

5.2 The photographs presented on the website are merely illustrative. We recommend to the buyer to analyse the product detail for better information about its characteristics.

5.3. Prices and product specifications are subject to change without prior notice.

6. Purchase process

6.1. To place an order on www.heliotextil.com it is necessary for the buyer to register by completing the form available online.

6.2. After registration, the buyer inserts the desired items into the virtual shopping cart, following all the steps of the purchase so that it can be successfully completed.

6.3. The buyer will receive an automatic order confirmation email.

6.4. In case of non-compliance with these General Terms and Conditions of Sale, HELIOTEXTIL, SA reserves the right not to accept the request.

6.5. HELIOTEXTIL, SA disclaims any liability for possible delay or impossibility of processing the request due to error or insufficiency of the data communicated by the buyer.

7. Availability of products

7.1. HELIOTEXTIL, SA initiates processing buyer's request after validation of the fulfilment of the necessary conditions, namely, and in the case of a commercial transaction, after confirmation of the respective payment.

7.2. After the order is properly paid, if this is the case, the seller will proceed to the internal processing of the order and the buyer receives an order confirmation indicating the delivery period corresponding to the expected shipping week.

7.2. The estimated time for transport may vary depending on the selected operator and the destination of the order.

7.3. The expedition will only be made on working days, not counting the weekends, nor the holidays.

7.4. Any delay verified in the delivery time in relation to what is stated on the order confirmation, does not grant the right to any compensation.

7.5. In case of partial or total unavailability of the product, the seller will immediately inform the buyer that he can accept a partial delivery or choose to cancel the order, and the buyer is entitled to a partial reimbursement or to the full amount accordingly.

7.4. HELIOTEXTIL reserves the right to divide the delivery of the order. In this case, the buyer will be notified by e-mail, and will have to give his consent.

8. Prices

8.1. The prices of the products displayed on the website are presented in Euros and do not include Value Added Tax (VAT).

8.2. The total price specified in the final checkout menu includes taxes and shipping charges.

8.3. In order to apply the VAT exemption to an intra-Community transmission, the buyer must provide his VAT registration number.

9. Confirmation or cancellation of orders

9.1. HELIOTEXTIL, SA reserves the right to refuse any order, in particular in the following situations: The order is flagged by the website's security systems as incorrect, irregular or susceptible to fraud; When the validation of the payment of the order is not received within a period of 5 working days following the request made by the buyer;
When it is not possible to deliver the order to the address provided by the buyer;
If there is an error in the presentation of the price of the product (s).

9.2. If the buyer wishes to cancel an order, will have up to 5 days to do so, communicating in writing to the contact email: loja@heliotextil.com. The cancellation process will be handled on case by case basis by Heliotextil, SA. The refund of the amount paid will be made by bank transfer to account to be indicated, within a maximum of 30 days.

9.3. Requests for custom items that are in preparation or already delivered cannot be cancelled.

10. Payment Conditions and Security Guarantees

10.1 Available forms of payment are displayed on the website.

10.2. The processing of orders will only start after receipt of the respective payment.

11. Product Returns and Exchanges

11.1. Upon receipt of the order, the buyer has a period of 30 days to request the exchange or return of the article (s), using the following email: loja@heliotextil.com.

11.2. Costs associated with exchanges or returns will be borne by the buyer (except for quality reasons).

11.3. The refund will only be made after confirmation of the return and its good reception.

11.4. If the value resulting from the exchange of articles is less than the initial value of the order, the buyer may choose one of the following forms of refund of the amount paid in excess:
a) Credit (valid for use in future purchases on the website); or
b) Refund by bank transfer to an indicated account.

11.5. Items sent free of charge, in the form of gifts or bonuses, will not be refunded.

12. Online store security and all transactions

12.1. The online store uses security technologies available for encryption platforms.

12.2. HELIOTEXTIL, SA cannot be held liable for any damage suffered as a result of the use of electronic means of communication or any other situation to which it is extraneous.

13. Conditions applicable to Promotional Codes (discounts)

13.1. The promotional code entitles the buyer to a discount on the purchase of a specific product or a set of products during the period indicated.

13.2. Promo codes cannot be combined with any other promotions or special offers.

14. Intellectual and Industrial Property

14.1. The content of the website is the intellectual property of HELIOTEXTIL, SA and cannot be copied or reproduced, totally or partially.

14.2. The brands that may be present on the site are for reference only and not for the purpose of sale.

15. Applicable legislation

15.1. The General Terms and Conditions of Sale, as well as all the contracts that are to be celebrated, are governed by the Portuguese legislation.

16. Alternative dispute resolution

In the event of a dispute, the buyer may use a Consumer Dispute Resolution Entity, namely:
Porto Consumption and Arbitration Information Center
Rua Damião de Góis, 31 - Shop 6
4050-225 Porto